All payments made to OFFCUTS, including PayPal, will be subject to security checks from the card provider, PayPal and OFFCUTS. This is done through a validation process with the issuing card company using comparative information supplied from the customer and the issuing card company or PayPal depending on your method of payment. We may also contact you by email or phone to confirm some order information with you. This will be done prior to your order processing and may cause a delay is dispatch.
We’re sorry to hear this. The decline of payment from your card will be a direct instruction from the card provider. As this is the case we are unable to provide further information on why this decision has been made. We would suggest contacting your card provider regarding this. You are more than welcome to use an alternative method of payment should you wish.
We will send you a confirmation email, at this point your card will then be debited for these items. Debits make take up to 10 working days to show on your account after receiving this email.
PayPal - Should you have paid by PayPal, the funds will be debited from your PayPal account instantly. PayPal may have gave you the option to 'Pay after Delivery', this isn't something OFFCUTS control and any concerns over this should be directed to PayPal. Payment is taken as soon as you process your payment. Should your PayPal account have the required funds payment will be deducted immediately. Should your PayPal account not have the funds in it, payment will be taken from your linked credit / debit card. This will show on your bank statement within 5-10 working days.
Making great ranges of shoes available to our customers is a complex business and the online side of our business works in a different way to our stores. For these reasons you may sometimes find that products on OFFCUTS are priced differently to those in our stores. The shoes you see on OFFCUTS are exclusive to OFFCUTS and may not be available in stores.
Standard delivery to the UK is 3-4 working days. You’ll be kept in the loop on the status of your order with confirmation and tracking emails.Unfortunately we are currently unable to offer a guaranteed next day delivery. All items are sent by courier. On receipt of the goods a signature will be required. Delivery times/cost from order confirmation:
Our shipping costs are:
|Where||Order Value||Delivery Cost||Delivery Times (from order confirmation)|
|UK & NI||Less than £60||£3.50||3-4 days|
|UK & NI||More than £60||FREE||3-4 days|
Please note: At this time we can only ship to the UK. We do not deliver to International PO Boxes.
Get an extra 20% off select items upon entering the discount code SNEAKY20 at the checkout from 23rd May 2017 for a limited time only. You can redeem your discount online only. Offers is limited to select trainer lines only.
This offer is not redeemable in OFFICE standalone stores in the UK, Ireland or Germany, or at OFFICE concessions (House of Fraser, Selfridges, Topshop). This offer cannot be used in conjunction with any other discount code. Code can only be used once per customer. OFFCUTS reserves the right to end or amend this offer at any time without notice.
All items must be paid for immediately at the time of purchase.
You can order up to 5 items per order placed.
Your items are sent by Yodel. On receipt of the goods a signature will be required. If nobody is available at the address specified Yodel will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods. Unfortunately we are unable to offer next day delivery.
Once we have received your order we will send a confirmation e-mail to the email address you provided during the checkout process. Once you have confirmed and submitted all the details associated with your order we will send you an email confirming we have received the order. The confirmation email is not a guarantee of stock availability. If we are unable to fulfil your order, we will cancel any unavailable items from your order and do our best to let you know as soon as possible.
You sure can - please take a note of the tracking number in your confirmation email and use the below Yodel link to track the parcel:
You will be refunded for any items that we were either unavailable or cancelled before this time. Heel heights are an approximate measurement taken from the inside of the heel and are only a guide.
All shoes are sold in UK sizes.
We do not offer a student discount on our web site.
Where do i stand with the Consumer Contract Regulations?
Any customer purchasing goods online will have 14 days from the date of delivery to cancel their item. Customers will also have an additional 14 days from this point to return the unworn item back to OFFICE. When returning, please note your intention to exercise your rights under the Consumer Contract Regulations. Standard delivery costs will be refunded if OFFICE are informed of your intent to return within 14 days of delivery, and then sent back to OFFICE within the next 14 days from this point.
Please enclose your completed returns form stating you would like a refund. Once your goods are accepted back into stock you will be issued with a refund which usually takes between 7 - 10 working days. If the item is not as described as per the item description/photos or incorrectly dispatched we will be able to offer a refund for the product plus the cost of your return postage.
All returns should be sent to the following address:
OFFICE returns - OFFCUTS Outlet
LOADING BAYS 1-8
MOORFIELD INDUSTRIAL ESTATE
XMAS RETURNS 2016
Any items purchased on our website between 21st November 2016 and 23rd December 2016 will have up to and including the 23rd January 2017 to be returned to us in their original, unworn condition. Items must be accompanied by valid proof of purchase.
Once your goods are accepted back into stock you will be issued with a refund - usually within 7-10 working days. Returns are not accepted in OFFICE stores. Please note you do NOT need to contact us to tell us you are returning your shoes. Please allow up to 10 working days before contacting us about your return.
Unfortunately, as all of our stock for sale is a one off item (quantity of one) we may be unable to offer exchanges on returned items, as they could be unique (end of line/unique defects). Please send your goods back to us for a refund and if you want to buy a different size, colour, etc, please make a new purchase. We regret returns can't be accepted in stores or concessions. If we have made a mistake, please contact us via firstname.lastname@example.org so we can sort out the problem immediately.
If the item is not as described as per the item description/photos or incorrectly dispatched we will be able to offer a refund for the product plus the cost of your return postage. If you think we've sent you the wrong thing, please double check the full description of the item on the listing, including the UK size before returning the item to us. Unfortunately but we can't take back worn goods which are unsuitable or do not fit. This is in addition to, and does not affect your consumer rights.
At OFFCUTS, we try to get your order out as soon as possible. To cancel your order you must email us via the contact details mentioned below. Unfortunately it will not always be possible to stop the order if this has already been picked up by the delivery company so OFFCUTS will not be liable for the postage and packaging costs should this be the case.
OFFCUTS reserves the right to refuse any order if we discover there is a quality control issue with your order.
We do not share any data collected via our website with any 3rd party partners.
OFFCUTS shoes is guided by strict practices as a retailer and are unable to do business directly with wholesalers, or individuals who we believe may be buying items for this sole purpose. We reserve the right to cancel any orders that we feel are a breach of our Terms and Conditions.
OFFICE returns - OFFCUTS Outlet
Office Holdings Ltd
Moorfield Industrial Estate
We reserve the right to suspend your use of the website at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorized material, and also to terminate your use of the website if you breach any of these terms and conditions. OFFCUTS will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time
This website, its content and any contracts arising out of it are governed by and construed in accordance with English law. By entering into a contract with OFFCUTS you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
OFFCUTS may, from time to time, share your personal information with its affiliated companies, Office London and Offspring. Office London and Offspring may contact you by post or by electronic mail services about new products, special offers or other information which we think you may find interesting using the delivery or email address which you have provided.
If you have any questions, please feel free to contact us by email at: email@example.com. Alternatively, you may call our team on 0330 100 1906.
We are open Monday – Friday 9am to 6pm and Saturday 9.30am to 4.30pm. On Bank / Public Holidays we will be open from 9am to 4pm.
Company registration number - 1764341
VAT registration number - 340010335