Terms & Conditions
PAYMENTS
Payment types
All payments made to OFFCUTS, including PayPal, will be subject to security checks from the card provider, PayPal and OFFCUTS. This is done through a validation process with the issuing card company using comparative information supplied from the customer and the issuing card company or PayPal depending on your method of payment. We may also contact you by email or phone to confirm some order information with you. This will be done prior to your order processing and may cause a delay is dispatch.
My card payment has been declined
We’re sorry to hear this. The decline of payment from your card will be a direct instruction from the card provider. As this is the case we are unable to provide further information on why this decision has been made. We would suggest contacting your card provider regarding this. You are more than welcome to use an alternative method of payment should you wish.
When will I be charged?
We will send you a confirmation email, at this point your card will then be debited for these items. Debits make take up to 10 working days to show on your account after receiving this email.
PayPal - Should you have paid by PayPal, the funds will be debited from your PayPal account instantly. PayPal may have gave you the option to 'Pay after Delivery', this isn't something OFFCUTS control and any concerns over this should be directed to PayPal. Payment is taken as soon as you process your payment. Should your PayPal account have the required funds payment will be deducted immediately. Should your PayPal account not have the funds in it, payment will be taken from your linked credit / debit card. This will show on your bank statement within 5-10 working days.
Website & store prices
Making great ranges of shoes available to our customers is a complex business and the online side of our business works in a different way to our stores. For these reasons you may sometimes find that products on OFFCUTS are priced differently to those in our stores. The shoes you see on OFFCUTS are exclusive to OFFCUTS and may not be available in stores.
Prices are set out on the website and include VAT for items delivered within the UK but exclusive of delivery charges. We reserve the right to alter prices at any time.
If we discover an error in the price or description of an item you have ordered (it happens!), we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.
We continually update our online store. From time to time our retail stores or OFFICE/OFFSPRING websites may run special local promotions (which may not be available on our website) or we may offer special promotions online that are not available in the retail stores or OFFICE/OFSPRING websites. For these reasons you may sometimes find that products on our website are priced differently to those in our stores. Some website promotions may not be available to customers in particular jurisdictions.
DELIVERY
How are items delivered?
Your items are sent by Yodel. On receipt of the goods a signature will be required. If nobody is available at the address specified Yodel will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods. Unfortunately we are unable to offer next day delivery.
Confirmation of your order:
Once we have received your order we will send a confirmation e-mail to the email address you provided during the checkout process. Once you have confirmed and submitted all the details associated with your order we will send you an email confirming we have received the order. The confirmation email is not a guarantee of stock availability. If we are unable to fulfil your order, we will cancel any unavailable items from your order and do our best to let you know as soon as possible.
Can I track my order?
You sure can - please take a note of the tracking number in your confirmation email and use the below Yodel link to track the parcel:
Part-cancelled Orders:
You will be refunded for any items that we were either unavailable or cancelled before this time. Heel heights are an approximate measurement taken from the inside of the heel and are only a guide.
Next Day Delivery
You’ll be able to use our delivery table below to determine when your Next Day order will be delivered. Yodel will deliver Next Day items between 8am and 8pm, Monday to Friday.
|
Order Day |
Order Time |
Delivery Day |
|
Monday |
Before 12:00pm |
Tuesday |
|
Monday |
After 12:00pm |
Wednesday |
|
Tuesday |
Before 12:00pm |
Wednesday |
|
Tuesday |
After 12:00pm |
Thursday |
|
Wednesday |
Before 12:00pm |
Thursday |
|
Wednesday |
After 12:00pm |
Friday |
|
Thursday |
Before 12:00pm |
Friday |
|
Thursday |
After 12:00pm |
Saturday |
|
Friday |
Before 12:00pm |
Saturday |
|
Friday |
After 12:00pm |
Tuesday |
|
Saturday |
Before 12:00pm |
Tuesday |
|
Saturday |
After 12:00pm |
Tuesday |
|
Sunday |
Before 12:00pm |
Tuesday |
|
Sunday |
After 12:00pm |
Tuesday |
*Next Day isn't available on some products and excludes AB10-AB12, AB14-AB16, AB21-AB25, AB30-AB39, AB41-AB45, AB51-AB56, AB99, BT1-BT49, BT51-BT58, BT60-BT71, BT74-BT79, BT80-BT82, BT92-BT94, DB99, DD6-DD11, EH35-EH46, FK18-FK21, GY1-GY10, HS1-HS9, IM1-IM9, IM99, IV1-IV28, IV30-IV32, IV36, IV40-IV49, IV51-IV56, IV63, JE1-JE5, KA27-KA28, KW1-KW3, KW5-KW17, KY9-KY10, KY14-KY16, PA20-PA38, PA41-PA49, PA60-PA78, PA80, PH5-PH26, PH30-PH44, PH49-PH50, PO30-PO41, TD1-TD8, TD10-TD14, TR21-TR25, ZE1-ZE3 and BFPO' postcodes.
Delivery Dispute:
In the event of a disputed delivery, please allow 5 working days for us to investigate. During this time, depending on the type of dispute, we will carry out investigations with our dispatch location(s) and the courier. We may also review CCTV at the point of dispatch to ensure the correct process has been followed. This CCTV is for review purposes only and will not be shared outwith the business. Customers may be asked to provide proof of signature and will be required to complete a declaration confirming non receipt of their order. If proof of signature and/or the declaration isn’t returned as soon as possible, this may delay the investigation longer than 5 working days.
Please note, if there are any delays in contacting us regarding your disputed delivery, we might not be able to look into this further.
Undelivered Parcels:
Yodel will attempt delivery of your order up to 3 times. If for some reason they are unable to deliver your parcel, they may return your order to our warehouse. Should your order be returned to us, we will process a refund and you will be notified that this has happened.
A new order would need to be placed if you're still looking to receive your items.
Missing Item:
We’re really sorry if part of your order is missing. For us to look into this fully, please allow 5 working days. During this time, the dispatching location(s) will be asked to carry out relevant checks. Should checks show items being shipped as expected, a review with the courier will then take place. During this time, customers may be asked to provide the packaging their part order has been received in. Customer will also be required to complete a declaration confirming parts of their order was missing at the point of delivery.
Please note, if there are any delays in reporting your missing item to us, we might not be able to look into this further.
Incorrect Items:
All orders should be checked when received to ensure they are correct and as expected before wearing. If this isn't the case, please contact us as soon as possible and we will fully investigate.
Please note, any delays in contacting us may result in an investigation not being possible. If the item has been worn and you later find they are incorrect, we will be unable to accept your return (unless there is a manufacturing fault).
RETURNS
What is your online returns policy?
Items purchased on our website can be returned to our Returns Team within 28 days of delivery. All returned items must be unworn and in their original condition. Please also ensure that the box you receive your shoes in is returned to us in its original condition. Should the box be damaged beyond repair when received (not due to courier damage), we may refuse your return.
Please enclose your completed returns form stating the reason for your return and that you would like a refund. Once your goods are accepted back into stock you will be issued with a refund which usually takes between 7 - 10 working days.
All returns should be sent to the following address - we always advise using a tracked service to return to us:
OFFICE Returns - OFFCUTS Outlet
1-8 Moorfield Industrial Estate
Gatehead Road
Moorfield Industrial Estate
Kilmarnock
KA2 0BA
Scotland
We advise you to send your shoes back via a recorded postal service of your choice. Please retain a proof of postage receipt as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach our warehouse. If your order is lost in transit to our warehouse, a postage receipt will help you claim for your item via the company you returned your order with.
You do NOT need to contact us to tell us you are returning your shoes unless there has been a problem with your item(s). Please allow up to 10 working days before contacting us about your return.
Please note that returns are not accepted in OFFICE stores or concessions.
Please don't forget to complete your returns form and provide your details (name, address, order number etc) to allow us to locate your order on our system. Failure to do so will cause delay in your refund being processed. We can only refund the card originally used for payment. Please tell us why you are returning your item(s) to help us to improve our service and goods in the future.
Unfortunately, due to stock and our system, we are unable to offer exchanges for returns. When you send your goods back to us for a refund, if you want to buy a different size, colour, etc, please make a new purchase.
If we have made a mistake, please contact us via offcuts@office.co.uk quoting your order number so we can sort out the problem immediately.
What about the cost of returns?
If the item is not as described as per the item description/photos or incorrectly dispatched we will be able to offer a refund for the product plus the cost of your return postage however please contact us before returning your order. We would only refund return costs in this case, as we are selling already heavily discounted products. If you think we've sent you the wrong thing, please double check the full description of the item on the listing, including the UK size before returning the item to us. Unfortunately we can't take back worn goods which are unsuitable or do not fit. This is in addition to, and does not affect your consumer rights.
Where do I stand with the Consumer Contract Regulations?
Any customer purchasing goods online will have 14 days from the date of delivery to cancel their item. Customers will also have an additional 14 days from this point to return the unworn item back to OFFCUTS. When returning, please note your intention to exercise your rights under the Consumer Contract Regulations. Standard delivery costs will be refunded if OFFCUTS are informed of your intent to return within 14 days of delivery, and then sent back to OFFCUTS within the next 14 days from this point.
SIZES
All shoes are sold in UK sizes, unless stated otherwise.
All sizes and measurements are approximate; we do make every effort to ensure they are as accurate as possible.
STUDENT DISCOUNTS
We do not offer a student discount on our web site.
CANCELLING YOUR ORDER
At OFFCUTS, we try to get your order out as soon as possible. To cancel your order you must email us via the contact details mentioned below. Unfortunately it will not always be possible to stop the order if this has already been picked up by the delivery company so OFFCUTS will not be liable for the postage and packaging costs should this be the case.
GENERAL
OFFCUTS reserves the right to refuse any order if we discover there is a quality control issue with your order.
Data protection
We do not share any data collected via our website with any 3rd party partners. OFFCUTS may, from time to time, share your personal information with its affiliated companies, Office London and Offspring. Office London and Offspring may contact you by post or by electronic mail services about new products, special offers or other information which we think you may find interesting using the delivery or email address which you have provided.
OFFCUTS shoes is guided by strict practices as a retailer and are unable to do business directly with wholesalers, or individuals who we believe may be buying items for this sole purpose. We reserve the right to cancel any orders that we feel are a breach of our Terms and Conditions.
Promotions
Any promotions live are available for a limited time only - OFFCUTS reserves the right to end or amend all offers at any time without notice. Discount applies to products on collections specified only. You can redeem your discount online only. Offers are not redeemable in OFFICE standalone stores in the UK, Ireland or Germany, or at OFFICE concessions (House of Fraser, Selfridges, Topshop). Offers cannot be used in conjunction with any other discount code. Codes can only be used once per customer.
Accuracy of content
To the extent permitted by law, OFFCUTS gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website.
We have taken all reasonable precautions to ensure that the information provided within this website is accurate; in particular that prices shown are correct at the time of publishing and that all items have been fairly described. Whilst all reasonable effort has been taken to display items colours and any damage accurately, we cannot guarantee that your monitor's display will accurately reflect this.
All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes.
We reserve the right to change at any time any of the details of the items on the site, including prices, colours and sizes.
Quantity restrictions & bulk buying
Should we suspect customers are buying items in bulk, and not for personal use, these orders may be cancelled. OFFCUTS have right to cancel any items they feel are being purchased for re-sell or wholesale.
Damage to your computer
We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. By using the site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with OFFCUTS' site. Of course, this statement does not affect your statutory rights as a customer.
Limitation of liability
To the extent permitted by law, OFFCUTS will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.
OFFCUTS' total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by OFFCUTS to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
Account security
You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. It is your responsibility that you ensure that all information with regards to your account is kept confidential. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential.
Messages disclaimer
You must not submit any messages to the site that are defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal. We retain the right to reject any order you may place and remove any such comments placed by you.
Suspension of site
We reserve the right to suspend your use of the website at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorized material, and also to terminate your use of the website if you breach any of these terms and conditions. OFFCUTS will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time
Jurisdiction of site
This website, its content and any contracts arising out of it are governed by and construed in accordance with English law. By entering into a contract with OFFCUTS you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Privacy policy
OFFCUTS may, from time to time, share your personal information with its affiliated companies, Office London and Offspring. Office London and Offspring may contact you by post or by electronic mail services about new products, special offers or other information which we think you may find interesting using the delivery or email address which you have provided.
To read our full privacy policy click here.
CONTACT US
Get in touch if you have any questions!
If you have any questions, please feel free to contact us by email at: offcuts@office.co.uk or message us on Facebook. If your query is regarding an order, please quote the order number, full name and address.
We are open Monday – Friday 9am to 5pm and Saturday 9.30am to 4pm. On Bank / Public Holidays we will be open from 9am to 4pm. *We'll only be able to respond to Facebook messages from 9-4.30pm Monday - Friday.
Company registration number - 1764341
VAT registration number - 340010335