Where do i stand with the Consumer Contract Regulations?
Any customer purchasing goods online will have 14 days from the date of delivery to cancel their item. Customers will also have an additional 14 days from this point to return the unworn item back to OFFCUTS. When returning, please note your intention to exercise your rights under the Consumer Contract Regulations. Standard delivery costs will be refunded if OFFCUTS are informed of your intent to return within 14 days of delivery, and then sent back to OFFCUTS within the next 14 days from this point.
Please enclose your completed returns form stating you would like a refund. Once your goods are accepted back into stock you will be issued with a refund which usually takes between 7 - 10 working days. If the item is not as described as per the item description/photos, or incorrectly dispatched we will be able to offer a refund for the product plus the cost of your return postage.
All returns should be sent to the following address:
OFFICE returns - OFFCUTS Outlet
LOADING BAYS 1-8
MOORFIELD INDUSTRIAL ESTATE
XMAS RETURNS 2016
Any items purchased on our website between 21st November 2016 and 23rd December 2016 will have up to and including the 23rd January 2017 to be returned to us in their original, unworn condition. Items must be accompanied by valid proof of purchase.
Once your goods are accepted back into stock you will be issued with a refund - usually within 7-10 working days. Returns are not accepted in OFFICE stores. Please note you do NOT need to contact us to tell us you are returning your shoes. Please allow up to 10 working days before contacting us about your return.
Unfortunately, as all of our stock for sale is a one off item (quantity of one) we may be unable to offer exchanges on returned items, as they could be unique (end of line/unique defects). Please send your goods back to us for a refund and if you want to buy a different size, colour, etc, please make a new purchase. We regret returns can't be accepted in stores or concessions. If we have made a mistake, please contact us via email@example.com quoting your order number so we can sort out the problem immediately.
If the item is not as described as per the item description/photos or incorrectly dispatched we will be able to offer a refund for the product plus the cost of your return postage. If you think we've sent you the wrong thing, please double check the full description of the item on the listing, including the UK size before returning the item to us. Unfortunately we can't take back worn goods which are unsuitable or do not fit. This is in addition to, and does not affect your consumer rights.