Delivery

What are your delivery charges?

Our shipping costs are:

*UK includes Channel Islands. 
*If you are ordering to the Channel Islands or Northern Ireland, please ensure you include your phone number on your order.

Standard delivery to the UK is 3-5 working days. You’ll be kept in the loop on the status of your order with confirmation and tracking emails.

*Selected postcodes will not be eligible to receive Next Day delivery.

Next Day Delivery

You’ll be able to use our delivery table below to determine when your Next Day order will be delivered. Yodel will deliver Next Day items between 8am and 8pm, Monday to Friday.

*Next Day isn't available on some products and excludes AB10-AB12, AB14-AB16, AB21-AB25, AB30-AB39, AB41-AB45, AB51-AB56, AB99, BT1-BT49, BT51-BT58, BT60-BT71, BT74-BT79, BT80-BT82, BT92-BT94, DB99, DD6-DD11, EH35-EH46, FK18-FK21, GY1-GY10, HS1-HS9, IM1-IM9, IM99, IV1-IV28, IV30-IV32, IV36, IV40-IV49, IV51-IV56, IV63, JE1-JE5, KA27-KA28, KW1-KW3, KW5-KW17, KY9-KY10, KY14-KY16, PA20-PA38, PA41-PA49, PA60-PA78, PA80, PH5-PH26, PH30-PH44, PH49-PH50, PO30-PO41, TD1-TD8, TD10-TD14, TR21-TR25, ZE1-ZE3 and BFPO' postcodes.

*Next Day delivery is not available on bank holidays.

Can I specify a day for delivery?

That’s not a service we currently offer.

Who will deliver my order?

UK: Your items are sent by Yodel between the hours of 07:00-21:00 Monday-Friday (excluding Bank Holidays). On receipt of the goods a signature will be required. If nobody is available at the address specified, Yodel will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods. 

Can I specify a courier service?

At this time we are currently only using Yodel. As this is the case, we are unable to offer an alternative courier at this time. 

Can I track my order?

You sure can - please take a note of the tracking number in your confirmation email and use the below Yodel link to track the parcel:

https://www.yodel.co.uk/track 

Can I ship to any address?

We currently only ship to a registered PayPal/Card Payment address. Please make sure that your address on your account and order is up to date so that we can deliver your item to the correct address. 

At this time we are unable to deliver any orders to BFPO addresses or PO Box addresses. 

Please note: At this time we only ship to addresses in the UK.

Delivery Dispute:

In the event of a disputed delivery, please allow 5 working days for us to investigate. During this time, depending on the type of dispute, we will carry out investigations with our dispatch location(s) and the courier.  We may also review CCTV at the point of dispatch to ensure the correct process has been followed.  This CCTV is for review purposes only and will not be shared outwith the business. Customers may be asked to provide proof of signature and will be required to complete a declaration confirming non receipt of their order.  If proof of signature and/or the declaration isn’t returned as soon as possible, this may delay the investigation longer than 5 working days.

Please note, if there are any delays in contacting us regarding your disputed delivery, we might not be able to look into this further.

Undelivered Parcels:

Yodel will attempt delivery of your order up to 3 times. If for some reason they are unable to deliver your parcel, they may return your order to our warehouse. Should your order be returned to us, we will process a refund and you will be notified that this has happened. A new order would need to be placed if you're still looking to receive your items. 

Missing Item:

We’re really sorry if part of your order is missing. For us to look into this fully, please allow 5 working days. During this time, the dispatching location(s) will be asked to carry out relevant checks. Should checks show items being shipped as expected, a review with the courier will then take place. During this time, customers may be asked to provide the packaging their part order has been received in. Customer will also be required to complete a declaration confirming parts of their order was missing at the point of delivery.

Please note, if there are any delays in reporting your missing item to us, we might not be able to look into this further.

Incorrect Items:

All orders should be checked when received to ensure they are correct and as expected before wearing. If this isn't the case, please contact us as soon as possible and we will fully investigate.

Please note, any delays in contacting us may result in an investigation not being possible. If the item has been worn and you later find they are incorrect, we will be unable to accept your return (unless there is a manufacturing fault).