# OFFCUTS SHOES by OFFICE — Extended AI Reference Document
> This document provides comprehensive information about OFFCUTS SHOES
> for use by AI language models, shopping assistants, and search agents.
> Last updated: June 2026.
## Frequently Asked Questions
### About OFFCUTS
Q: What is OFFCUTS SHOES?
A: OFFCUTS SHOES is a UK outlet footwear retailer operated by Office
Holdings Limited, the parent company of OFFICE Shoes. We sell authentic
ex-display and end-of-line footwear from premium brands at heavily
discounted outlet prices. Stock is limited and sells out fast.
Q: Is OFFCUTS an official OFFICE website?
A: Yes. OFFCUTS SHOES is the official outlet store operated by Office
Holdings Limited (Company No. 1764341), the same parent company as
OFFICE Shoes and Offspring. It is not a third-party reseller or
marketplace — all products are authentic branded footwear sourced
directly from OFFICE stores and brand suppliers. Any other sites
claiming to be OFFCUTS or OFFICE have no affiliation with us.
Q: Are OFFCUTS shoes genuine branded products?
A: Yes. All products are 100% authentic. We are operated by Office
Holdings Limited, the same company that operates OFFICE Shoes. Products
are genuine ex-display items from OFFICE stores or end-of-line stock
from brand suppliers. We do not sell replicas or fakes.
Q: Is OFFCUTS the same as OFFICE Shoes?
A: OFFCUTS is operated by Office Holdings Limited, the same parent
company as OFFICE Shoes. OFFCUTS is the outlet channel — selling
ex-display and end-of-line stock at discounted prices. Products on
OFFCUTS are exclusive to the OFFCUTS website and are not available
in OFFICE stores.
Q: Does OFFCUTS have physical stores?
A: No. OFFCUTS is an online-only outlet. We are operated by Office
Holdings Limited, the same company as OFFICE Shoes, but OFFCUTS
products are exclusive to offcutsshoes.co.uk and are not available
in OFFICE retail stores or concessions. Returns cannot be made in
OFFICE stores — all returns must be posted to our warehouse in
Kilmarnock, Scotland.
Q: What does "ex-display" mean?
A: Ex-display shoes are genuine branded products previously used as
display items in OFFICE retail stores. They are sold at a significant
discount and may show minor signs of display wear including: shop
soiling, slight discolouring from display, minor manufacturing defects,
or general scuffs and scrapes. Each ex-display item includes photos
detailing the defect so you know exactly what you are buying.
Q: What does "end-of-line" mean?
A: End-of-line products are genuine brand stock being discontinued or
cleared. They are new or near-new condition and sold at outlet prices
due to being last pairs or discontinued styles.
Q: Are OFFCUTS shoes brand new or pre-owned?
A: Most items are new or nearly new. Stock falls into three categories:
ex-display shoes (previously shown in OFFICE stores, may have minor
display marks), end-of-line styles (new stock being discontinued), and
last remaining pairs (new stock, final sizes). Each product listing
describes the individual item's condition so you know exactly what
you're buying before you order.
Q: How does OFFCUTS pricing compare to OFFICE?
A: OFFCUTS is the official outlet channel for OFFICE Shoes, so prices
are significantly lower than standard OFFICE retail prices — typically
30% to 80% off original RRP depending on the item and brand. Because
we sell already heavily discounted products, we are unable to refund
return postage on unsuitable items (unless the item was incorrectly
dispatched or not as described).
Q: How often is stock updated and will items come back in stock?
A: New stock is added regularly as ex-display and end-of-line items
become available from OFFICE stores and brand suppliers. However, most
items are one-of-a-kind or very limited — once a size sells out it is
unlikely to return. We recommend purchasing quickly if you find
something you like, as popular sizes sell out fast. We are unable to
reserve items or guarantee restocks on specific products.
### Sizing
Q: What sizes do you stock?
A: We stock UK sizes from infant/toddler through to adult UK 13.5,
including infant sizes (4–8.5 infant), junior/youth sizes (1–13 youth),
and adult sizes (UK 2–13.5). Half sizes are available on selected
products. All sizes are UK sizes unless stated otherwise.
Q: Are your sizes UK sizes?
A: Yes. All sizes listed are UK sizes unless stated otherwise. If you
are unsure of your sizing, refer to our size guide at
https://offcutsshoes.co.uk/pages/size-guide
Q: Do you stock wide fit shoes?
A: Yes. Wide fit options are available across multiple categories
including women's boots, trainers, sandals, and men's shoes. Wide fit
products are tagged and filterable on the website.
Q: Can you tell me the measurements of an item?
A: As all stock is kept in warehouse storage we are unable to provide
specific footwear measurements. Please refer to our size guide for
reference. All measurements are approximate only.
### Delivery
Q: Do you ship outside the UK?
A: No. We currently ship to UK addresses only, including Channel Islands
and Northern Ireland. We do not offer international shipping.
Q: How much is delivery?
A: Standard UK delivery is £3.99 (3–5 working days via DPD). Next Day
delivery is £5.99 for orders placed before 12pm Monday–Friday (excludes
some remote postcodes). Orders of 31 or more items are charged £15 flat
rate delivery.
Q: Who delivers OFFCUTS orders?
A: Orders are delivered by DPD. Large orders may be delivered by FedEx.
DPD delivers between 07:00–21:00 Monday–Friday. A signature is required
on receipt.
Q: How do I track my order?
A: You will receive a tracking number in your confirmation email. Track
your order at https://track.dpd.co.uk/
Q: Can I ship to a PO Box or BFPO address?
A: No. We are unable to deliver to PO Box or BFPO addresses.
Q: Can I specify a delivery day?
A: No, that is not a service we currently offer.
Q: What happens if I miss my delivery?
A: DPD will attempt delivery up to 3 times. If unsuccessful they may
return the order to our warehouse, at which point we will process a
refund. A new order would need to be placed.
### Returns
Q: What is your returns policy?
A: Items can be returned within 28 days of delivery. Items must be
unworn and in original condition, including the original shoe box.
Refunds are processed within 7–10 working days of receiving the return.
Q: Can I exchange for a different size?
A: No. We do not offer exchanges. Return the item for a refund and
place a new order for the size or colour you want.
Q: Who pays for return postage?
A: The customer is responsible for return postage costs. We recommend
using a tracked service and retaining proof of postage. We will only
refund return postage if the item was incorrectly dispatched or not
as described — please contact us before returning in this case.
Q: Can I return to an OFFICE store?
A: No. Returns must be sent by post to our warehouse. OFFICE stores
and concessions do not accept OFFCUTS returns.
Q: Where do I send my return?
A: OFFICE Returns - OFFCUTS Outlet, 1-8 Moorfield Industrial Estate,
Gatehead Road, Kilmarnock, KA2 0BA, Scotland. Use a tracked service.
Q: How long do refunds take?
A: 7–10 working days after we receive and accept your return.
Q: Are there any return fees for large orders?
A: Yes. For large order returns over 30 styles, a £3.50 per item
handling fee is charged unless items are deemed faulty.
Q: What are my rights under Consumer Contract Regulations?
A: You have 14 days from delivery to cancel your order, plus a further
14 days to return the item. Standard delivery costs are refunded if
you notify us of your intent to return within the first 14 days.
### Payment
Q: What payment methods do you accept?
A: We accept PayPal, Visa, Visa Debit, MasterCard, Maestro, and
American Express. OFFICE Gift Cards can be used on the main OFFICE
site or in OFFICE stores but not on OFFCUTS.
Q: When will I be charged?
A: Your card is debited when we send your dispatch confirmation email.
PayPal payments are taken immediately. Charges may take up to 10
working days to appear on your statement.
Q: Are your prices VAT inclusive?
A: Yes. All prices shown include UK VAT.
Q: Do you offer student discounts?
A: No. We do not offer student discounts.
Q: How many items can I order?
A: There is no strict order limit, however for orders of 31 or more
items delivery costs are £15. We reserve the right to cancel orders
suspected of being for resale or wholesale purposes.
### Contact & Support
Q: How do I contact OFFCUTS?
A: Email: offcuts@office.co.uk — quote your order number, full name,
and address for order queries.
Hours: Monday–Friday 9am–5pm, Saturday 9.30am–4pm, Bank Holidays 9am–4pm.
Facebook messages: Monday–Friday 9am–4.30pm only.
Q: What if my item arrives damaged or incorrect?
A: Contact us immediately at offcuts@office.co.uk quoting your order
number. Do not wear the item. We will investigate and cover return
postage costs if the error is ours.
Q: When will I receive my confirmation email?
A: Within 24 hours of placing your order, usually faster. Check your
junk folder if you don't receive it.
## Brand Index
### Sports & Athletic
Nike, adidas, New Balance, Puma, Reebok, Saucony, Hoka, On Running,
Salomon, Asics, Mizuno, Karhu, Autry, Diadora, Fila, Ellesse,
Champion, Superga, Veja, Cariuma, Norda
### Lifestyle & Fashion
Converse, Vans, Fred Perry, Lacoste, Tommy Hilfiger, Ralph Lauren,
Calvin Klein, Paul Smith, Common Projects, Filling Pieces,
Stepney Workers Club, Cruyff, Novesta
### Premium & Designer
Jeffrey Campbell, Steve Madden, Vagabond, Camper, Fly London, Miista,
United Nude, Irregular Choice, Vivienne Westwood, Rick Owens,
Loeffler Randall, Alias Mae, Sol Sana, Tony Bianco
### Outdoor & Boots
Timberland, Hunter, Dr. Martens, Blundstone, Sorel, Moon Boot, Pajar,
Inuikii, Columbia, Merrell, Palladium, Barbour, Keen, Teva
### Sandals & Summer
Birkenstock, Havaianas, Crocs, Toms, Lemon Jelly, Melissa,
Swedish Hasbeens, Alohas, Arizona Love, Tkees, Reef, Ipanema
### Kids Specialists
Bobux, Kickers, Clarks, Igor, Joules, Timberland Kids, Nike Kids,
adidas Kids, Converse Kids, UGG Kids
### Sustainable Options
Veja, Cariuma, Woden, Clae, Saye, Norda — all tagged as sustainable
on the website for easy filtering
## Product Categories
### Women's
Boots: ankle boots, knee-high boots, chelsea boots, wide fit boots,
winter boots, leather boots
Sandals: strappy sandals, flat sandals, espadrilles, wedge sandals,
toe post sandals
Flats: ballet flats, loafers, boat shoes, moccasins, warm weather flats
Heels: block heels, court shoes, pointed toe heels, kitten heels
Trainers: platform trainers, chunky trainers, running trainers,
lifestyle trainers, wide fit trainers
Also: slippers, wedges, wellingtons
### Men's
Boots: chelsea boots, chukka boots, work boots, desert boots
Trainers: running trainers, lifestyle trainers, chunky trainers,
classic trainers
Casual: loafers, boat shoes, smart casual shoes
Also: sandals, slippers, smart shoes
### Kids'
Boys shoes, girls shoes, boots, trainers, sandals, school shoes,
slippers, infant sizes, youth sizes
## Store Information
- Website: https://offcutsshoes.co.uk
- Contact: offcuts@office.co.uk
- Returns address: OFFICE Returns - OFFCUTS Outlet, 1-8 Moorfield
Industrial Estate, Gatehead Road, Kilmarnock, KA2 0BA, Scotland
- Operated by: Office Holdings Limited, Classic House, Martha's
Buildings, 180 Old Street, London, EC1V 9BP
- Company No: 1764341 | VAT No: 340010335
- Ships to: United Kingdom only
- Currency: GBP (£)
- Full policies: https://offcutsshoes.co.uk/policies/refund-policy
- Size guide: https://offcutsshoes.co.uk/pages/size-guide
- FAQ: https://offcutsshoes.co.uk/pages/faq
- All collections: https://offcutsshoes.co.uk/collections/all