We're still open for online shopping during the COVID-19 pandemic, and the safety of our staff, customers and communities we serve will always be the most important thing to us. With government guidelines currently in place in our warehouse you may experience a delay with your order or online return.
We will update this page weekly on every week with any changes to our service. We have also compiled a list of FAQs to help you with your query below:
Is there going to be a delay getting my order delivered?
At the moment we are not experiencing any delays with orders being picked and packed at our warehouse or collected by our courier partners Yodel. As soon as your order has been dispatched you will receive an email with your tracking number.
I returned an item back for a refund last week - when will my refund be processed?
At the moment we are experiencing a delay with returns being processed. This is due to both a high volume of returns and strict COVID-19 guidelines in place in our warehouse.
We are currently asking that customers kindly allow up to 10 working days from the date the parcel was delivered to our warehouse for refunds to be processed.
In order for us to be able to serve everyone as quickly as we can, we kindly ask all customers NOT to contact our customer service team until the returns time frame specified has elapsed.
Can I phone and speak to someone about my order?
We have moved to digital customer service and no longer have phone lines. If you have a query you'd like us to help you with, you can email us at firstname.lastname@example.org and a member of the team will be in touch as soon as possible.
Page last updated 26/02/2021